March 2018 Staff Meeting Notes

Meeting Notes

Kashmere/Lakewood Grouping

March 6, 2018

In attendance:
M. Ryans
R. Robinson
J. Lopez
T. Wade
D. Hunter
A. Perry

Not in attendance:
D. McLaughlin
A. Lee

Topics:
Managers Meeting
In-House Updates
Open Discussion

First Topic: Managers Meeting Highlights

• Safety Coordinator: Each location has to identify someone to be the safety person at the location. That person would:
• Keep in contact with Safety Manager (Gwen Walter)
• Communicate safety updates/issues with staff
• Attend meetings if/as required
• Nominate staff for "Caught Being Safe"
• Passports: Do not refer customers to passport locations if they ask questions that can be answered by looking at the passports page on the HPL website.
• Page lists locations, hours, checklists, etc. Refer this page to answer common passport questions
• Passports page is now linked on MSC blog under "Staff Resources"
• Staffing Updates
• Lisa Swan is now manager at JOH
• Electronic Timekeeping Policy
• All staff must fill this out, and all signed papers will be sent to Customer Experience Administration
• Hoopla
• Reminder that customers are limited to 2 checkouts per month. 
• If customers ask questions, explain that the resource is extremely popular and that there is a high cost per use since we pay for each item checked out
• The more popular or recent the item the more it costs
• DVD Checkout
• Policy has been updated to show that customers can check out 15 DVDs
• This means they can check out 15 ADU, 15 JUV, and 15 YA
• Orphan Log
• A system-wide log is being worked on. Staff would log all orphan items on the log and hold item for one week
• Staff will send item to ILL so that they can make sure it is not an ILL item. They will then route the item to its appropriate location.
• Remember that for DVDs, CDs, and Audiobooks missing disk: email Mariane Lorio to receive further instruction - she might be able to find a replacement disk. Do not discard item just because it is missing a disk.
• Manager Boot Camp II
• Will take place April 24th and April 25th at Hiram-Clarke MSC
• It is a mandatory all-day training for supervisors 
• Dates will be reviewed to ensure adequate coverage for those days

Second Topic: In-House Updates

• Lift Off Houston Reloaded
• Program starts in April at KAS, YOU, CEN, COL, and ALI
• Branch will host one program a month (about 1 hour in length)
• This is not a competition like the regular Lift Off Houston ("Shark Tank") but rather an informative sessions funding and information resources for current and future small business owners
• Statistics & In-House Use
• Remember to record program statistics. There are 2 computer classes on Mondays and 2 Open Job Labs Wednesdays. Document stats accordingly.
• Remember to document all outreaches as well (this includes outreaches conducted to in-house organizations at the MSC)
• Laptops/Workstations
• Reminder that we all have to share workstations/laptops, so please clean laptops/workstations after any special projects and/or if you take your lunches at the workstation,
• Trainings
• Please use training time to complete trainings
• MSC Blog
• Please look at MSC blog on a daily basis for additional information and helpful links.

Third Topic: Open Discussion

• Open Enrollment
• Runs from April 1st - April 13th
• If you do not need to make any changes you do not need to sign into ESS
• Must sign into ESS to re-enroll or enroll in Healthcare Flexible Spending Account (HFSA) - you will not be automatically re-enrolled
• Must sign into ESS to make changes to benefit policies
• Make sure address on ESS is correct
• Texas Department of Assistive and Rehabilitation Services - T. Wade
• Services now provided either through Texas Workforce Commission or Health and Human Services Commission
• Provides assistance for those with a criminal background (was in jail)
• Assistance includes: finding jobs, housing, going to school, receiving training, etc.
• Participants get a case manager to assist them with the above items
• People convicted for violent crimes can be assisted (this is not true for COH's Re-entry Program)
• More information can be found here: DARS
• Incident at Northeast MSC - R. Robinson/A. Perry 
• Woman was carjacked and robbed in parking lot
• Security will be "beefed up" for the foreseeable future
• Took place in the parking lot closest to the apartments
• Be safe walking to and from car and be aware of your surroundings
• Feel unsafe? Do not get out of the car. Call for assistance.