Meeting Notes
Kashmere/Lakewood Grouping
April 10, 2018
In attendance:
M. Ryans
R. Robinson
J. Lopez
T. Wade
D. Hunter
A. Perry
Topics:
Managers Meeting
In-House Updates
Open Discussion
First Topic: Managers Meeting
Link to February 2018 Managers Meeting Notes
- Digital Strategies
- Staff Blogs
- Staff blogs (hosted on Blogger) will eventually be phased out. Locations will have page on the Intranet
- Blog will have landing page (will have branch name and a few documents)
- Managers have been asked to inventory blogs and determine most important links, documents, etc.
- If you have any suggestions, please let me or Ruby know
- Website Survey: goes live April 16th; feedback wanted from customers and staff
- Printing
- Budget is flat; no more money this fiscal year for printing
- Printing costs out of control. Toner, ink, and paper must be requested via Google form
- Be mindful of what you are printing
- There will be a system-wide audit of printers. Will be getting rid of non-network (personal) computers (mostly found in managerial offices)
- Digital Fluency
- Technology assessment for all staff (mandatory but not punitive)
- Page on Intranet
- There are six core assessments: Basic Computer, World Wide Web, Windows 7, Email, Basic Word, Basic Excel
- North Star Online Assessment (can go and view public interface)
- HPL will have its own landing page on the site (name will be displayed - this is how you know you are on the correct page before taking the assessment). Link
- Need to get 85% on each assessment to pass
- There will be two assessment periods: one for managers, supervisors, and tech specialists (it if they want to during this time) and another for all remaining staff
- Staff will get 3 hours of training credit
- Email completion sheets to me and Ruby so you can get credit
- Customer Experience Administration
- Food Handling
- Every location needs to cease distributing food until further notice
- Every location must have a food permit for distributing ANY kinds of food to the public (staff parties/meetings are exempt)
- Every location must have a food service manager
- There will be training for staff
- They are working to get a system-wide permit
- FY 19 Changes
- Budget was cut less than 1%; no vacancies were lost
- Hours are changing:
- More extended hours locations: ALI, COL, FLO, HEI, JUN, PAR, ROB, SCE, STE, YOU
- Hours: M & Th 10-8, T & W 10-6, F 1-5, S 10-5
- Will require more staff due to longer hours
- Must do programs on Saturday (at least once a month; must be active not passive program)
- DIX - going to Digital Strategies
- All other locations:
- Hours M-W 10-6, Th 12-8, F & S 1-5
- Friday will be a full work day (shift: 8:15a-5:15p)
- Saturday will be a half work day (shift: 12:45PM-1:15PM)
- Off days are not longer set in stone; must take into consideration staffing needs at locations
- Will need to take time as scheduled
- Part-timers will continue to work every Saturday
- Locations not mentioned: KAS, LAK, MCH, MYR (will stay closed)
- FIF will be closing
- ROB opens on 04/28 ; SCE opens on 05/19 (tentative)
- Open Enrollment closes this Friday. Be sure to make your selections on ESS before the deadline.
- There is a helpdesk hotline specifically for issues related to Office 365. Check your email for more details.
- One Houston, One Library: information sessions for all staff will be held throughout April and May. Staff are highly encouraged to attend but it is not required. Please get with me if you do or do not want to go to one of these sessions. Should provide some idea about any plans relating to KAS and LAK.
- Applications: remember that customers should be completing applications online. Staff can create accounts in Sirsi for customers - we do not have to use a paper application - just make sure to add a note that says "Customer agreed to borrower terms"
- Suggestion: have customer read borrower terms from application
- Note: issues with customers signing up for an account online due to systems not being on library network. Please sign customers up at desk if needed.
- ILL Issues
- A/V Materials
- All A/V materials are to be sent down in the brown envelopes they are received in (this includes bubble wrap). ILL is stressing this. Reserve all ILL envelopes for future use (includes bubble wrap).
- Be sure to check all A/V materials prior to checking in or checking out to be sure that all parts of the item are there. Make sure all discs and supplemental materials are inside. Make sure supplemental materials are (if included).
- If an item is missing, let customer know. Do not check in item. If customer insists on leaving item, note the account (with date and initials), and call ILL for further instructions.
- We have had several ILL-related issues, which should not be happening in this current situation.
- Desk Behavior: Remember that you are responsible for clearing away all items that you receive, use, or process while at the desk. It is one thing for you to ask the person coming to relieve you for assistance but do not assume your tasks will be done. Do not leave work undone or unshelved - this includes Mark Item Used items. With rare exceptions is there an excuse for leaving tasks undone prior to leaving desk
- LAK is exception since most if not all programs are happening in that one space
- Statistics & In House Use: Be sure you are logging all stats - visitor count, questions, referrals, welcome center, programs, etc. Remember that the stats are used in conjunction with other factors to monitor how we are doing at the MSCs. Do not short-change yourselves: the stats should reflect the work you are doing.
- Credit Breach: COH is providing free credit monitoring for staff impacted by the lost laptop. Please check your email for more information. Let a supervisor know if you need assistance.
- Employee Notifications: COH is providing a service to alert employees to critical circumstances and information that may impact safety or work schedules. Must opt in through ESS. Check your email for more details.
