Meeting Notes
Kashmere/Lakewood Grouping
March 6, 2018
In attendance:
M. Ryans
R. Robinson
J. Lopez
T. Wade
D. Hunter
A. Perry
Not in attendance:
D. McLaughlin
A. Lee
Topics:
Managers Meeting
In-House Updates
Open Discussion
First Topic: Managers Meeting Highlights
- Safety Coordinator: Each location has to identify someone to be the safety person at the location. That person would:
- Keep in contact with Safety Manager (Gwen Walter)
- Communicate safety updates/issues with staff
- Attend meetings if/as required
- Nominate staff for "Caught Being Safe"
- Passports: Do not refer customers to passport locations if they ask questions that can be answered by looking at the passports page on the HPL website.
- Page lists locations, hours, checklists, etc. Refer this page to answer common passport questions
- Passports page is now linked on MSC blog under "Staff Resources"
- Staffing Updates
- Lisa Swan is now manager at JOH
- Electronic Timekeeping Policy
- All staff must fill this out, and all signed papers will be sent to Customer Experience Administration
- Hoopla
- Reminder that customers are limited to 2 checkouts per month.
- If customers ask questions, explain that the resource is extremely popular and that there is a high cost per use since we pay for each item checked out
- The more popular or recent the item the more it costs
- DVD Checkout
- Policy has been updated to show that customers can check out 15 DVDs
- This means they can check out 15 ADU, 15 JUV, and 15 YA
- Orphan Log
- A system-wide log is being worked on. Staff would log all orphan items on the log and hold item for one week
- Staff will send item to ILL so that they can make sure it is not an ILL item. They will then route the item to its appropriate location.
- Remember that for DVDs, CDs, and Audiobooks missing disk: email Mariane Lorio to receive further instruction - she might be able to find a replacement disk. Do not discard item just because it is missing a disk.
- Manager Boot Camp II
- Will take place April 24th and April 25th at Hiram-Clarke MSC
- It is a mandatory all-day training for supervisors
- Dates will be reviewed to ensure adequate coverage for those days
Second Topic: In-House Updates
- Lift Off Houston Reloaded
- Program starts in April at KAS, YOU, CEN, COL, and ALI
- Branch will host one program a month (about 1 hour in length)
- This is not a competition like the regular Lift Off Houston ("Shark Tank") but rather an informative sessions funding and information resources for current and future small business owners
- Statistics & In-House Use
- Remember to record program statistics. There are 2 computer classes on Mondays and 2 Open Job Labs Wednesdays. Document stats accordingly.
- Remember to document all outreaches as well (this includes outreaches conducted to in-house organizations at the MSC)
- Laptops/Workstations
- Reminder that we all have to share workstations/laptops, so please clean laptops/workstations after any special projects and/or if you take your lunches at the workstation,
- Trainings
- Please use training time to complete trainings
- MSC Blog
- Please look at MSC blog on a daily basis for additional information and helpful links.
Third Topic: Open Discussion
- Open Enrollment
- Runs from April 1st - April 13th
- If you do not need to make any changes you do not need to sign into ESS
- Must sign into ESS to re-enroll or enroll in Healthcare Flexible Spending Account (HFSA) - you will not be automatically re-enrolled
- Must sign into ESS to make changes to benefit policies
- Make sure address on ESS is correct
- Texas Department of Assistive and Rehabilitation Services - T. Wade
- Services now provided either through Texas Workforce Commission or Health and Human Services Commission
- Provides assistance for those with a criminal background (was in jail)
- Assistance includes: finding jobs, housing, going to school, receiving training, etc.
- Participants get a case manager to assist them with the above items
- People convicted for violent crimes can be assisted (this is not true for COH's Re-entry Program)
- More information can be found here: DARS
- Incident at Northeast MSC - R. Robinson/A. Perry
- Woman was carjacked and robbed in parking lot
- Security will be "beefed up" for the foreseeable future
- Took place in the parking lot closest to the apartments
- Be safe walking to and from car and be aware of your surroundings
- Feel unsafe? Do not get out of the car. Call for assistance.
